How do I upload my photos?
You must click on the Browse button, click to select the image you want to upload, than click Open Click on Upload Your
  Favorite Image.

What type of file format I can upload?
Only JPEG format is accepted.

How do I convert my image to JPEG?
Please see your camera documentation on how to convert file format other then jpeg to jpeg.

Is there a limit of number of photos I can upload?
Yes. One customer can only upload 1 image per printer per household. If you want to compare multiple print samples please
  return to request a print sample page after you have submitted your first request. You will have the opportunity to select from
  a list of remaining printers available.

What is the maximum file size?
Maximum file size is 10 MB.

How do we reduce the file size?
Please consult your camera manufacturer for guideline on reducing file size.

What is the paper type and paper size will I be getting?
Canon will print your eligible image using Canon Photo Paper Plus Glossy 4”x6” for the SELPHY ES2 Compact Photo Printer.
  Canon will print your eligible image using Canon Photo Paper Plus Semi-Gloss 8"x10" for the PIXMA Pro9000 Photo Printer.
  Canon will print your eligible image using Canon Fine Art Paper Photo Rag(TM) 8.5"x11" for the PIXMA Pro9500 Photo Printer.

When can I receive my photo?
Print sample will be shipped approximately 5 days after we send a receipt confirmation/notification via e-mail to our customer.